These terms and conditions apply to anyone who chooses to enter the Counties Energy ‘Outage Hub Survey’ prize draw.  By entering this promotion, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.

Counties Energy may cancel, terminate, modify, or suspend the Draw (as described below) or these terms and conditions at any time and for any reason before Wednesday 9 October 2024.

How to enter

• To enter the prize draw, you must be a current Counties Energy customer, aged 18 years or over, and have completed and submitted the Counties Energy ‘Outage Hub Survey’ online survey in full, before the survey response cut-off date of Wednesday 9 October 2024.
• You are deemed a current Counties Energy customer if your current address is in the area managed by Counties Energy for electricity distribution services, see our network map here.
• The Counties Energy ‘Outage Hub Survey’ online survey is available for completion from Wednesday 18 September 2024 until 11:59pm on Wednesday 9 October 2024 (the “Promotion Period”).
• All eligible survey entries will be entered into a Prize Draw (the “Draw”) at the end of the Promotion Period.
• The Draw is offered by Counties Energy Limited, 14 Glasgow Road, Pukekohe.
• All employees and directors of Counties Energy Limited and all trustees of the Counties Energy Trust (and the immediate families of these persons) are not eligible to enter the Draw.
• Multiple completed surveys submitted from the same person, will be entered into the Draw only once.

The prize

• There are three (3) grocery voucher prizes to the value of $300 each to be won.
• Each winner needs to select, if they haven’t done so already by completing the optional ‘Which supermarket would you prefer grocery vouchers for, should you become one of our three lucky winners?’ question in the Outage Hub survey, which ONE of the following supermarket chains they would like their $300 of vouchers for: Either Woolworths, PAK’nSAVE, or New World.
• Counties Energy will arrange for each winner’s $300 selected grocery voucher prize to be available to be picked up by the winner from the Counties Energy offices located at 14 Glasgow Road, Pukekohe, on an agreed date on or before Wednesday 23 October 2024. Should a winner not be available to pick up their vouchers prize by this date, their prize will be held at the Counties Energy offices until Thursday 19 December 2024.
• Each $300 gift voucher prize is non-transferable, non-refundable, and cannot be redeemed for cash.

The prize draw

• The three (3) winning entries will be drawn at random from all qualifying entries on Wednesday 16 October 2024.
• Counties Energy will make all reasonable efforts to notify the winners of the Draw, using the contact details supplied, within three business days of the Draw taking place.
• If Counties Energy is unable to contact any of the winners within this time frame, the Prize(s) will be redrawn.
• Counties Energy’s decision on all matters relating to the identification and confirmation of Prize winners is final and no correspondence will be entered into.

Collection and use of information

• Counties Energy will collect and store all entrants’ names, email addresses, and phone numbers supplied as part of this prize draw. Counties Energy’s privacy policy will apply to this information: see https://countiesenergy.co.nz/privacy-policy/.
• The information collected will be used by Counties Energy for the purposes of carrying out the Draw, as well as for future marketing purposes.
• Future marketing purposes may include, but are not limited to, invitations to participate in future surveys. You may contact us to be removed from this list at any time.
• If you win a Prize, you agree to Counties Energy using your name, likeness, image and/or voice (including photograph film and/or recording of the same) in any media only for the purpose of announcing the winners.