Downloading the Outage Hub

We understand the importance of having access to real-time information, especially during unexpected power interruptions. That’s why we’ve developed a user-friendly and convenient way to keep you in the know. With the Outage Hub, you can easily download our web-based app onto your smartphone, ensuring that outage updates are just a tap away.

apple how to download app

Step-by-step guide: downloading the Outage Hub to your Apple smartphone

 

  • In your Apple smartphone’s internet browser (Chrome, Safari etc) type in app.countiesenergy.co.nz
  • To add the app to your home screen, tap on the symbol with the arrow at the bottom of the screen.
  • Select the option Add to Home Screen, then click Add.
  • The app will now appear as an icon on your phone.
  • Tap on the app to open it.
smartphone android download app

Step-by-step guide: downloading the Outage Hub to your Android smartphone

 

  • In your smartphone’s internet browser (Chrome etc) type in app.countiesenergy.co.nz
  • You will be asked if you would like to add the Outage Hub to your home screen.
  • Tap the button and follow your phones instructions.
  • If the Add to home screen message doesn’t come up – go to the three dots at the top right hand corner of the screen and then select Install App.
  • The app will now appear as an icon on your phone.
  • Tap on the app to open it.

Step-by-step visual guide: how to report an outage

 

  • Select Report at the bottom of the screen
  • Fill out the required fields on the form
  • Select Report an outage
  • You have now reported an outage
active power outages

Step-by-step visual guide: how to view an outage on the map

 

  • You can view outages on the network by selecting Outages at the bottom of the screen.
  • Select the outage or planned shutdown you would like to view from the map.
  • A screen will pop up with information on that outage.
  • You can select if you would like to receive notifications about this outage once you are registered and have logged in.
add location

Step-by-step visual guide: save your favourite locations

 

  • Enter your ICP number (this can be found on your electricity bill from your retailer).
  • Add a label such as ‘Home’.
  • Enter your address.
  • Select the message type you would like to receive – text and/or email.
  • Select the timings you would like to receive messages.
  • Select Save.

You have now registered a location to receive notifications on. If there is a network outage that includes this address you will be notified on the details you have registered with.

add location

Step-by-step visual guide: register for text or email alerts

 

  • Go to the bottom right hand corner of the screen and select the Menu icon
  • Select this then select Login
  • Select Register