Disconnect while you work near electricity. It's free.
Stay safe while trimming, painting, water blasting, or carrying out other work near electricity.
We offer a free temporary disconnection and reconnection service during business hours (weekdays 8am – 4pm excluding public holidays), allowing you to get on with work around your home, without the risk of electrical burn, injuries or electrocution.
There are three types of disconnection services available. Low Voltage (LV) standard disconnections, Low Voltage (LV) non-standard disconnections, and High Voltage (HV) disconnections.
- Applies to a single affected property
- Relevant for 230/400V
- No charge when booked at least three business days in advance
Charges apply for all after-hours disconnections or reconnections, including weekends and public holidays. Disconnections and reconnections are subject to resource availability and may be delayed due to weather events or network fault volumes.
To arrange a safe LV standard disconnection please complete the form below or call our team on 0800 100 202.
Looking to disconnect temporarily for safety during activities near power lines, such as painting? Fill out and submit the below form if this disconnect affects one property.
If you need to permanently disconnect your service, please use our decommissioning form.
- Applicable to multiple affected parties
- Relevant for 230/400V
- No charge when booked at least twenty business days in advance
Charges apply for all after-hours disconnections or reconnections, including weekends and public holidays. Disconnections and reconnections are subject to resource availability and may be delayed due to weather events or network fault volumes.
To arrange a safe LV non-standard disconnection for multiple affected parties, please complete the form below or call our team on 0800 100 202.
Looking to disconnect temporarily for safety during activities near power lines, such as painting? Fill out and submit the below form if this disconnect affects one or more properties.
If you need to permanently disconnect your service, please use our decommissioning form.
- Applicable to multiple affected parties
- Relevant for high voltage supplies of 11,000V and above
- No charge when booked at least twenty business days in advance
Charges apply for all after-hours disconnections or reconnections, including weekends and public holidays. Disconnections and reconnections are subject to resource availability and may be delayed due to weather events or network fault volumes.
To arrange a safe HV disconnection for multiple affected parties please complete the form below or call our team on 0800 100 202.
This form is for customers who require a safe disconnection on the high voltage network. Safety is of utmost importance to us, and this form provides us with the relevant information for the disconnection.