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Important information to help keep our power flowing

Local lines company Counties Power is preparing all crews for working under COVID-19 level three conditions.

UPDATE: 3.30pm 23 March
All planned outages have now been postponed until further notice. All employees are working from home except essential crews for safety and outage work only. Check out our COVID-19 page for more information.

Lines company Counties Power is actioning their pandemic plan with the priority of ensuring the continued safety of their people, the community and the continuation of the electricity supply with the COVID-19 risk.

The essential services provider has been taking additional safety steps including closing their reception to visitors and customers and having office-based employees work from home. Crews are following preventative measures and distancing on the job.

Counties Power General Manager Operations Dale Carline says the company has been implementing safety procedures and precautions ahead of the game to keep employees safe so they can maintain essential services going forward.

“We now need your support to keep our essential crews safe so they can keep your power flowing. Please stay a two metre distance from our teams. If you’re in isolation, feel unwell, have been overseas in the last 14 days or in contact with those who have, and you require a crew to attend an outage please advise us before we attend so appropriate safety measures can be taken. We’ve closed our office to visitors and customers and the vast majority of our office-based employees are now working from home. We’re set up and ready to maintain essential services to our community. Please call us instead for all enquiries on 0800 100 202 or check out or our app.”

The best way for the community to report a fault and to stay up-to-date if the power goes out is via the app – type in your smartphone internet browser now. More information on our new safety precautions can be found at

Mr Carline says, “Thanks for your support Franklin in keeping our people and our community safe. Take care everyone – look after your loved ones and keep an eye out for those in our community who need it.”

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