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Home / Terms and Conditions

Terms and Conditions

This page includes terms and conditions for the Counties Energy mobile outage app,  the Discount competition, Network News and Facebook competitions.

COUNTIES ENERGY OUTAGE APP TERMS AND CONDITIONS 

These terms and conditions apply to your access to and use of Counties Energy Limited’s (Counties Energy) mobile outage app (App). By installing or using this App you accept these terms and conditions.

USE AND AVAILABILITY

1. You may only use this App for personal use.

2. Counties Energy does not guarantee the operation of this App will be continuous, complete or error free.  Counties Energy may modify this App, or cancel or suspend the availability of this App, at any time.

CONTENT

3. Use of the information and data contained on this App is at your sole risk. While Counties Energy has taken reasonable care in preparing the information and data contained on this App it is provided on an “as is, as available” basis without warranty of any kind. You should note that information and data contained on this App may not necessarily apply in your particular circumstances.

4. Counties Energy may choose not to provide outage information on the App for any reason.  In particular, Counties Energy may withhold information for safety or privacy reasons.

LINKS TO OTHER APPS OR SITES

5. Counties Energy is not responsible for the information or content of any other app or any website that is linked to or accessed by this App. Counties Energy does not provide any endorsement, approval, representation or warranty about any products or services that are offered by the owners of other apps or websites.

6. By using the App, you are bound by the Google Maps/Google Earth Additional Terms of Service (including the Google Privacy Policy).

DATA

7. Counties Energy may collect and use technical data and related information, including technical information about your mobile device, system and application software, and peripherals, to facilitate the provision of software updates, product support and other services to you related to the App. Counties Energy may use this information to improve the App or its services or to provide additional services to you.

LOCATION

8. If you agree, Counties Energy may collect your location information in the App and use this information to allow you to view the outages near your location.

INTELLECTUAL PROPERTY

9. Counties Energy, or its licensors, owns all copyright in all material on this App. The brands appearing on this App are trademarks of Counties Energy or its owners. Counties Energy reserves all rights in such material. You must not reproduce any content on this App without first obtaining Counties Energy’s written permission.

10. You must not copy, reproduce, decompile, create derivative works of, reverse engineer, modify, sublicense, distribute, display or use for any other purpose this App or other intellectual property or attempt, or authorise or permit any other person to do so.

CHANGES 

11. Counties Energy can change these terms and conditions from time to time on not fewer than 14 days’ notice by notifying you through this App. If you do not want to be bound by the amended terms and conditions, you should uninstall this App before the changes take effect.

PRIVACY

12. Counties Energy’s privacy policy describes how Counties Energy collects, uses and manages personal information that Counties Energy collects from you. By installing or using this App you agree to the terms of Counties Energy’s privacy policy. If you do not agree to the privacy policy you must stop using this App.  Counties Energy’s privacy policy can be viewed here.

13. In addition to providing services to you, you agree that we may use your information for the purpose of providing you with promotional material on our other services and special offers by email or other promotional means.

LIABILITY

14. Counties Energy, its agents, officers and employees:

(a)        make no representations, express or implied, about the accuracy of the information and data contained on this App;

(b)        make no representations, either expressed or implied, as to the suitability of information and data contained on this App for a particular purpose;

(c)        make no warranties, express or implied, that information or data contained on this App is free of infection by computer viruses or other contamination; and

(d)        to the maximum extent permitted by law, will not be liable to you for any damages, losses (including, without limitation loss of profits, business or data), costs or expenses of any kind, which arise out of, or result from, any use of, or inability to use, this App, including any damages, losses (as described above) or costs that may result from use of information or data contained on this App or any reliance placed on that information or data.

JURISDICTION

15. This App is governed by, and is to be interpreted in accordance with, New Zealand law. Any disputes between us will be resolved by the New Zealand courts. To the fullest extent permitted by law, we accept no responsibility for the compliance of this App or the information contained in it with the laws of any other country. You agree to indemnify and keep us indemnified against all damages, costs, losses (including, without limitation, loss of profits) and expenses of any kind, whether direct or indirect, which arise from or in connection with your access or use of this App, whether in tort, contract, equity or otherwise.

CONTACT US

16. In an emergency, please contact our 24 hour electricity emergency line 0800 100 202.

17. For other queries, contact us by phone on 09 237 0300, email us at service@countiesenergy.co.nz or by mail to Counties Energy Limited, Private Bag 4, Pukekohe 23, New Zealand.

DISCOUNT 2023 COMPETITIONS TERMS AND CONDITIONS (published on Facebook/Countiesenergy and Network News)

  • The Counties Energy Discount 2023 Prize Draw (the “Draw”) begins at 6.00am on 26 November 2023 and will close at midnight on 15 December 2023 (“Closing Date”).

  • The prize for the winner of the Draw is a house lot of Ecobulbs (the “Prize”). The type and number of ecobulbs in the prize pack will be dependent on the prize winner’s requirements and will depend on availability from the supplier Energy Mad Ltd at the time. The prize will not exceed $1,000 retail value. The Prize may not be exchanged for cash, other products or discounts.

  • The Draw is offered by Counties Energy Limited, 14 Glasgow Road, Pukekohe (the “Promoter”).

  • The Draw is open to Counties Energy customers who have a current power account with an electricity retailer with Counties Energy Limited in their name and are eligible to receive a 2022 discount payment from Counties Energy. Direct employees or Directors of Counties Energy Limited and Trustees of the Counties Energy Trust (and the immediate families of these persons) are not eligible to enter the Draw.

  • The Promoter will make all reasonable efforts to notify the winner of the Draw, using email of Facebook contact details provided within 24 hours of the Draw taking place. If the winner cannot be contacted within this time frame the Prize will be redrawn. The Promoter’s decision on all matters is final and no correspondence will be entered into.

  • Any personal information collected about individuals as part of this promotion will be collected and used in accordance with the Promoter’s Privacy Policy and the privacy principles set out in the Privacy Act 1993.

  • By entering the Draw customers agree to be contacted by Counties Energy and to receive from it information about outages and marketing and promotional material.

  • By entering the Draw customers agree, if they win the Prize, to cooperate with the Promoter to enable and allow the Promoter to obtain and use their name, likeness, image and/or voice (including photograph film and/or recording of the same) in any media for an unlimited period of time without remuneration for the purpose of promoting this promotion (including any outcome), promoting any products manufactured, distributed and/or supplied by the Promoter or to help the Promoter develop, market, improve, manage, administer and facilitate its services and operations.

  • The Promoter may cancel, terminate, modify or suspend the Draw or these Terms and Conditions at any time and for any reason before the Closing Date.

  • The Draw is in no way sponsored, endorsed or administered by, or associated with, Facebook or Twitter. Facebook and Twitter are completely released from any liability to any entrant to the Draw. Any questions, comments or complaints regarding the Draw will not be directed to Facebook or Twitter but to the Promoter.

NETWORK NEWS DECEMBER 2023 TICKET COMPETITIONS TERMS AND CONDITIONS

  • The Counties Energy Christmas Lights, Trains at Night prize draw (the “Draw”) begins at 6.00am on 26 November 2023 and will close at midnight on 7 December 2023 (“Closing Date”).

  • The prize for the winner of the Draw is a Family Pass to the 2023 Counties Energy Christmas Lights, Trains at Night event.

  • The Draws are offered by Counties Energy Limited, 14 Glasgow Road, Pukekohe (the “Promoter”).

  • The Promoter will make all reasonable efforts to notify the winner of the Draw, using email within 24 hours of the Draw taking place. If the winner cannot be contacted within this time frame the Prize will be redrawn. The Promoter’s decision on all matters is final and no correspondence will be entered into.

  • Tickets must be collected in person from Counties Energy – 14 Glasgow Rd, Pukekohe, Monday – Friday between the hours of 8.00am – 4.00pm.

  • Any personal information collected about individuals as part of this promotion will be collected and used in accordance with the Promoter’s Privacy Policy and the privacy principles set out in the Privacy Act 1993.

  • By entering the Draw customers agree to be contacted by Counties Energy and to receive from it information about outages and marketing and promotional material.

  • By entering the Draw customers agree, if they win the Prize, to cooperate with the Promoter to enable and allow the Promoter to obtain and use their name, likeness, image and/or voice (including photograph film and/or recording of the same) in any media for an unlimited period of time without remuneration for the purpose of promoting this promotion (including any outcome), promoting any products manufactured, distributed and/or supplied by the Promoter or to help the Promoter develop, market, improve, manage, administer and facilitate its services and operations.

  • The Promoter may cancel, terminate, modify or suspend the Draw or these Terms and Conditions at any time and for any reason before the Closing Date.

FACEBOOK COMPETITIONS

Our Facebook competitions are in no way sponsored, endorsed or administered by, or associated with, Facebook. Facebook are completely released from any liability to any entrant to the Draw. Any questions, comments or complaints regarding the Draw will not be directed to Facebook but to the Promoter at promo@countiesenergy.co.nz. All prize packs must be collected from Counties Energy Ltd, 14 Glasgow Rd, Pukekohe between the hours of 8am – 4pm Mon – Fri unless otherwise stated. All tickets that cannot be provided electronically must be collected at the outlined address above.