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Report an outage

Reporting an outage on the Counties Energy network is just a few clicks away. No more waiting on hold or navigating through complex menus.

Report an outage

In the dark?

If you have an outage affecting you, below are some easy steps to reporting an outage using the Outage Hub

Through the navigation click on “Report” where a pop up window will appear to start the reporting journey.

Fill in all the details about the outage affecting you to help assist our team better. The team will work in with our crews to help restore power.

Once you’ve filled in all the required details and uploaded any necessary information, simply click “submit,” and our team will receive your report promptly.

Stay in the loop with the reported fault by enabling notifications to receive timely updates from us!

Our teams at work!

Crew putting shovel into the van kneeling down

3 crew members standing in bad weather fixing power supply

Counties Power staff looking at computer

Handy tips after a power outage

We hope these tips help you smoothly transition back to your daily routine after a power outage.

When in doubt, throw it out!

Throw away any food that has been exposed to temperatures 4°C for more than two hours, or has an unusual odour, colour or texture.

Restock your emergency kits

Replenish your emergency kit with new batteries, canned foods, and other essential supplies.

Reset clocks and devices

After an outage, reset your clocks, alarms, and electronic devices. Double-check your digital settings to ensure they are accurate.

Check Appliances

Before powering up all your appliances, make sure to unplug them during the outage. Once the power is restored, gradually reconnect them to prevent any electrical surges.

Keep Refrigerator Closed

During a power outage, try to minimize opening the fridge and freezer doors to preserve the cool temperature inside.

Check for Damage

Inspect your home for any potential damage that might have occurred during the outage, such as fallen tree branches or damaged electrical lines.