Safety first, always
The safety of our people, our communities, and our customers is everything. We never underestimate the power of energy and how we need to work with it to stay safe.
Please select from the options below for tips on how to stay safe around electrical assets at home, on the farm, when completing DIY, and when working on our network.
Tree safety near power lines
Did you know that trees falling onto power lines cause around 80% of our network’s outages? They also make it difficult for our crews to restore power and pose a serious safety risk to our customers, livestock, and wider communities.
Find out more about the importance of tree maintenance, the responsibilities of tree ownership on your property, the regulations and processes we follow to ensure the safety and reliability of our network and review our tips for ensuring your trees don’t become a hazard by clicking the link below.
This service is available to all Counties Energy customers during business hours: Monday – Friday, 8am – 4pm (excluding public holidays). Read more about the three kinds of disconnection services available and the relevant processes for each, by clicking the link below.
Safety around fallen power lines
Fallen power lines, which are caused by storms, car accidents, encroaching trees, DIY mishaps, and other incidents near power poles present a serious danger to anyone at the scene.
If you see a downed line, please call us immediately on 0800 100 202 and keep yourself and others around you safe by following the below tips.